TERMS & CONDITIONS
The Application shall be used by the Users (defined above) to avail the Services and/or to find, manage and organize information including but not limited to personal or non-personal information, doctor/consultant information, appointments, billing, accounting details and other relevant information.
You must be 18 years of age, to avail the Services and shall be sound mind and not debarred by any law to contract in order to access and use the Application and Services as a Primary User. In case the Application or Services are to be accessed or used for a minor or children below 18 years, then only the legal guardian/representative of such person shall register himself/herself as a Primary User and create/add the profile of the minor or the children as a Secondary User.
All Services will be requested for, and provided to, the Primary User only. A Secondary User may avail the Services rendered to the Primary User only as a beneficiary. The Primary User will be entirely responsible and accountable for the Secondary User’s activity on the Application, as if the Application and Services were being accessed and used by the Primary User. However, this shall not discharge the Secondary User who is adult and of sound mind from liability towards We Little and We Little shall have the right to proceed against Secondary User and Primary User, either jointly or severally, for acts and omissions of Secondary User that violate the Agreement.
Your mobile phone number and/or e-mail address is treated as your primary identifier on the Platform. It is your responsibility to ensure that your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through onetime password verification.
PRIVACY AND SECURITY:
You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account. You acknowledge that We Little is not liable for any loss suffered by you as a result of any breaches in security. You cannot change your Account Information or certain parts of your Account Information at any time without assigning any valid reasons.
You also agree to provide true, accurate, current, and complete information about yourself as prompted by the application’s registration form. If you provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or the We Little has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, We Little shall cancel the services required by you, indefinitely suspend or terminate your account or block access of your membership in the Application and refuse any and all current or future use of the Application (or any portion thereof).
You agree that We Little shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where you have failed to update your revised mobile phone number and/or e-mail address in the Application.
If you share or allow others to have access to your account in the Application (“Account”), by creating separate profiles under your Account, or otherwise, they will be able to view and access your Account information. You shall be solely liable and responsible for all the activities undertaken in your Account, and any consequences therefrom.
We may use your information such as device ID, location or an account email address used with the We Little account to determine eligibility and any offers thereof. We may share personal information with our other entities and Application Partners only for the purposes of giving enhanced services to you.
INFORMATION ON APPLICATION:
We Little takes great care when publishing information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given in the application. We Little states that the images available on the Application are only indicative. We Little shall not be liable for any legal action on this account.
BOOK APPOINTMENT AND CALL FACILITY
The application enables the Users book an appointment with We Little Practitioners. However, We Little has no liability if such an appointment is later cancelled for the reasons that We Little Practitioner is not available for appointment or for the reasons that We Little thinks fit.
You are advised not to use the online consultation services in case of any medical emergencies like accidents, bleeding injuries or if You are in a critical condition We Little will not be responsible or liable for any harm or loss that You may suffer if You elect to access those emergency Services.
Online consultation services are provided at the express consent by the User and the same shall not be construed as a replacement for physical consultation and the Services are meant for general consultation only. If after online consultation, if it is recommended to undergo any diagnostic tests or if You are issued with a Prescription, the same are provided based on the information and preliminary examination, hence the same shall not be treated as accurate, final and conclusive. We Little reserves their rights to modify the prescription or recommended diagnostic tests if the User provides any additional information in future consultation.
Online consultation services may be provided via the following communication channels Call Center Helplines / Telephones / Mobiles / Online Chats / SMS & Text Chats with and without camera and video facilities at the sole discretion of We Little.
The facility for online payments through credit cards or debit cards or net banking account or cash or any other mode is available for selected credit cards, debit cards, net banking accounts, and cash only. You must use the credit card or debit card or net banking account or cash that you are authorized to use (“Payment Card”).
You confirm and acknowledge that you are aware of the fact that when making an online payment through Your Payment Card, You may be directed to the payment gateway page. The payment gateway may redirect you to other websites maintained or controlled by third parties and We Little does not control such third-party website(s) and hence is not responsible for any transactions on such website(s). We Little will not be liable for any fraud on or in relation to Your Payment Card, and We Little will not entertain or address any such grievances or issues. You are requested to communicate all grievances related to such issues to your bank who has issued such Payment Card. We Little shall not be responsible for any dispute or difference related to online payment made by you through your Payment Card or any other mode available. Further, We Little will not be responsible for any financial loss, inconvenience, or mental agony resulting from the misuse of your Payment Card or associated details. Payments once made by Payment Card or via any other mode available shall not be refunded under any circumstances. You must use you own credit card. You further agree and undertake to provide the correct and valid credit card details to We Little. Further, the said information will not be utilized and shared by We Little with any of the third parties unless required for fraud verifications or by law, regulation or court order. We Little will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
We as a Service Provider shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the present limit mutually agreed by us with our acquiring bank from time to time.
CANCELLATION AND REFUND POLICY
In the event that, the Practitioner with whom User has booked a paid appointment via the application, has not been able to meet the User, upon User’s request the consultation amount as fixed by We Little may be refunded to the User within the next ten (10) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount shall not be refunded. However, cancellation charges shall be applicable even if you have cancelled beforehand.
The Users will not be entitled for any refunds in cases, the Practitioner of We Little is unable to attend the User at the scheduled time of appointment or if the User is required to wait.
In the event, any situation/event occurs not covered under these terms and conditions you can write to us at firstname.lastname@example.org with your queries and/or grievances and we shall try our best to resolve such queries and/or grievances at the earliest. Kindly note each query and/or grievance may be handled differently on a case to case basis.
You agree and undertake to indemnify and keep indemnified We Little, its practitioners, directors, and affiliates for any damages, losses, costs, charges and expenses including reasonable attorney fees that We Little may suffer on account of authorized or unauthorized use of your Account Information or password as a result of your failure in keeping your Account Information secure and confidential or if you permit a third party to use your password or other means to access your account or as a result of any threatening, libellous, obscene, harassing, or offensive material uploaded/transmitted by you in the application or website or social medias or any third party applications.
You agree that We Little will not be liable to you or to any third party for any harm related to, arising out of, or caused by the modification, suspension or discontinuance of any of our Services for any reason.
We Little provides the services on “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website.
In no event shall We Little be responsible for any third party misuse for the data and for any acts, deeds and circumstances beyond the control of the management of We Little.
You agree and acknowledge that you are solely responsible for your conduct and that your Account Information will be complete, accurate, and up-to-date.
We Little shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the application, any information contained in the application, your personal information or material and information transmitted over our system. In particular, We Little shall not be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination of the user account thereof.
You expressly understand and agree that the use of the services is at your sole risk. The services are provided on an as-is-and-as-available basis. We Little expressly disclaims all warranties of any kind, whether express or implied. We Little makes no warranty that the services will be uninterrupted, timely, secure or error free. Use of any material downloaded or obtained through the use of the services shall be at your own discretion and risk and you will be solely responsible for any damage to your computer system, mobile telephone, wireless device or data that results from the use of the services or the download of any such material.
MODIFICATION OF TERMS AND CONDITIONS OF SERVICE:
We Little shall at any time, without any prior notification to you, modify these terms of conditions. Please review the latest version of the terms and conditions before proceeding to avail the service. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.
INTELLECTUAL PROPERTY RIGHTS:
We Little owns the Application as well the intellectual property contained thereon including all programs, processes, designs, illustrations, texts, names, images, brand names, images, videos, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by We Little.
We reserve the right to remove any Content or the user data that violates these Terms or applicable law, including for example, copyright or trademark violations, impersonation, unlawful conduct, or harassment. You undertake not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit or create derivative works of We Little Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark.
All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the intellectual property laws governing India. We Little will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
LIMITATION OF LIABILITY:
You understand and agree that We Little shall, in no event, be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever including without limitations or computer failure, loss of information, or other loss arising out of or caused by your use of or inability to use the service, even if We Little has been advised of the possibility of such damage. You understand that in no event shall We Little’s entire liability to you in respect of any service, whether direct or indirect, exceed 1% of the service fee paid by you.
We Little shall be not held liable for any delay or failure in performance of any part of these terms from any cause beyond our control and without our fault or negligence, such as acts of God, acts of civil or military authority, current laws and regulations and changes thereto, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, pandemics, epidemics, lockouts, strikes, power blackouts, political unrest, other major environmental disturbances, unusually severe weather conditions, acts of hackers and other illegal activities of third parties or slowdowns over the Internet or any third party Internet service providers.
In the event where a User has breached this terms of services when We Little is unable to verify or authenticate any information provide by User to We Little or when or User fails to provide the consents necessary or desirable for We Little to provide the Services, We Little reserves the right to suspend and/or terminate the User’s account and/or access to the Application by blocking Your IP address or email id with or without notice to the User. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and / or terminating User account and/or User access to the Application and/or Services. Upon suspension or termination, your right to use the features on the Application including Services shall immediately cease and We Little shall permanently remove or delete Your information that is available with We Little, including but not limited to login and account information.
We Little shall not be liable to User or any third party for any claims or damages arising out of any termination or suspension of User’s account or any other actions taken by We Little in connection with such account termination or suspension.
Once User’s account has been temporarily or indefinitely suspended or terminated, User shall not continue to use the Application under the same account, a different account or by fresh registration under a new account.
WAIVER AND SEVERABILITY:
Any failure of We Little to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire terms and conditions between you and We Little, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
GENERAL TERMS AND CONDITIONS:
a) This terms and conditions shall be governed by the jurisdiction in accordance to law.
b) If any part of the terms and conditions is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the terms and conditions shall continue in effect.
c) You acknowledge that the relationship created through your use of this Application shall be of principal to principal. You shall not represent yourself as a representative agent or employee of We Little.
d) You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into legally binding agreement.
e) Any feedback / opinion(s) expressed in response to e-mail queries on the application should be treated as general suggestions only. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Whilst every effort is made to address all queries and to accommodate valuable feedback from the users, We Little does not guarantee a response or action to every mail.
f) The terms and condition herein form an agreement. Please read this terms and conditions carefully and if you are not agreeable to any terms and condition please do not proceed further. If you have any queries or need any clarification or assistance please contact us at email@example.com.